Photo from: Straits Times covering the Labubu craze
When people are breaking into claw machines, queuing overnight, and even stealing from bags just to get their hands on a toy, you know it’s more than just a product—it’s a phenomenon.
In 2024, Labubu, the mischievous, fanged elf toy, took the world by storm. People everywhere were carrying Labubu keychains, dressing them up in tiny outfits, and showing them off on social media. The craze sparked a resale market—and a flood of fakes.
So why was everyone obsessed?
The answer lies in a psychological principle known as social proof—aka, the power of the crowd. When we see lots of people doing something, we’re more likely to think it’s the right thing to do… or buy.
Businesses can absolutely tap into this instinct to build trust, hype, and sales. Here’s how to do it right:
An ad showing the statistic that over a million Australians have switched to Oral-B toothpaste
People naturally assume that if a product is popular, it must be good. A simple but powerful way to use this? Show how many people prefer your product.
Research shows that social norms are even more persuasive when they refer to someone’s close group—whether that’s based on nationality, industry, or social identity. For example:
A study found that when Asian consumers were told their values differed from their peers, they shifted their preferences just to fit in.
This means that marketing messages like “80% of smart consumers choose this brand” or “Most Hong Kongers prefer this product” can be especially powerful.
✅ How businesses can apply this: Conduct research to identify your key customer segments—then tailor your messaging to highlight what people like them are already doing. (Need help with this? View my services on brand strategy and positioning to develop customer personas)
Kavita Cola, a fashion stylist, carrying the Jo Malone bag
Sometimes, it's not about the numbers—it’s about what people see in everyday life.
The Labubu craze didn’t just live online. People saw others carrying the toys and keychains around. It created a kind of visual feedback loop: “Everyone has one—I should too.”
British perfumer Jo Malone pulled off something similar to create buzz before her store launch. She gave 50 people her signature empty shopping bags to carry around in fashionable districts. The bags became a visible social norm as others began to associate the bags with exclusivity and trendiness. This built curiosity before the store even opened.
✅ How businesses can apply this: Use visual cues, like branded packaging, product displays, or influencer content, to make your product a visible sign of what’s popular. Think of it as turning your product or service into a social badge people want to be seen using.
👥 Showcase Customer Statistics: Highlight how many people trust or prefer your product. Whether it’s customer numbers, testimonials, or reviews—quantify the trust.
🌍 Use Demographic-Specific Messaging: Social proof is more persuasive when it feels personal and refers to a close group. Tailor your marketing messages to resonate with specific customer segments—whether it’s based on nationality, profession, or lifestyle. Try messaging like “90% of Singaporean professionals recommend this solution.”
👀 Leverage Visual Cues: Make your product look like the popular choice. Use visuals that signal status, trendiness, or belonging—whether it's through packaging or endorsements. Think premium packaging, influencers using it in public, or trend-driven visuals—like pastel colours for Gen Z or minimalist branding for eco-conscious buyers.